Challenges and solutions
Challenge
The reliance on digital payment methods has increased, making the absence of internet connectivity a significant challenge during server downtime or internet disruptions.
Our solution
The government introduced a UPI (Unified Payments Interface) number for digital transactions through cloud telephony, enabling seamless digital money transactions over the phone without dependency on the Internet. Bonvoice, a leading cloud telephony provider, partnered with banks to connect them with the UPI, streamlining the process for simplified and convenient transactions.
Challenge
Server downtime at Point of Sale (POS) terminals can hinder smooth financial transactions, causing inconvenience and delays.
Our solution
The cloud-based UPI system ensures that transactions can be processed even during server downtime at Point of Sale (POS) terminals. This ensures smooth financial transactions, even in situations where servers are down.
Challenge
Transactions without proper verification and security measures can expose users to potential security risks, compromising their personal and financial information.
Our solution
The system utilizes robust verification processes to ensure the security of transactions. Customers undergo a verification process to confirm their identity, and new customers and existing non-registered customers are guided through a registration process where they provide necessary details. This ensures secure data handling and prevents unauthorized transactions.
Challenge
The absence of reliable and accessible payment solutions that can function without internet connectivity can limit the ability to conduct transactions during internet disruptions, affecting financial inclusivity.
Our solution
The solution offers a simplified and user-friendly interface, enabling digital money transactions without reliance on internet connectivity. This ensures transactions can be conducted seamlessly during internet disruption, enhancing accessibility and financial inclusivity.
Topology
Bonvoice cloud telephony provides an accessible and efficient platform that contributes to the advancement of digital financial services.
Calling
Customers initiate transactions by calling a designated number.
Verification
Registered customers undergo a verification process to confirm their identity.
Transaction confirmation
Once all verification steps are completed, the transaction is processed over the phone, enabling a secure and convenient digital money transfer.
DTMF voice input
The system prompts customers to choose their status: new customer, registered customer, or existing non-registered customer.