Cloud telephony for a more connected retail experience
Retailers, from department stores to online retailers, use flexible and smart cloud telephony solutions to support customers and employees.
Personalized customer experience throughout the retail operations
Cloud telephony has changed how retail companies manage their call centers and customer services. It allows businesses to track marketing campaigns, orders, and monitor agent performance. Retailers that use cloud solutions during their operations can achieve excellent inventory management, advanced data security, and elevated customer experience.
Real-time communication for retailers
with cloud telephony
Order handling
Cloud telephony lets retailers provide customers with transactional messaging systems, allowing them to access information about their orders, including status updates, tracking details, and return processes.
Inventory management
Cloud telephony can be integrated with inventory management systems to provide real time alerts on stock levels and track inventory movements.
Customer segmentation
With cloud telephony, retailers can use parameters like purchase history, preferences and also demographics to segment their customer base.
OTP verification
Cloud telephony provides retailers with OTP (One-Time Password) verifications to protect the customer identity with more security.
Feedback system
Cloud telephony helps retailers get customer feedback by using IVR systems or automated surveys.
Order booking and confirmation
With the cloud telephony, retailers can automate the process of order booking and confirmation using auto dialers.
Enabling orders through phone
Residents in rural areas who lack internet connectivity can conveniently place orders for their shops and other needs through a single phone number.
Improving customer experience
Omnichannel communication
grown their business exponentially
grown their business exponentially
Great Experience with Bonvoice
“Our experience at BookMyShow with BonVoice has been excellent. Having worked with multiple service providers, what really stood out was the confidence and ownership shown by Alquama Warsi right from the initial discussions. Even after the closure, Alquama stayed closely involved with our onboarding and setup, ensuring our requirements were properly addressed. His proactive support and responsiveness made the transition extremely smooth.”
BookMyShow
Highly recommended
“Bonvoice cloud telephony solutions are so reliable. We’ve seen a significant increase in our team’s productivity since switching to Bonvoice. Highly recommended!”
Aero Plast Limited
Best business communication strategy
“We’ve been using Bonvoice for several years now. Their platform is highly customizable, allowing us to modify our communication strategies to suit our unique business needs. “
TradeSec AMC India Pvt. Ltd.
Creating an amazing customer experience
“Bonvoice services has improved operational efficiency in EVM Autokraft and has given the management a tool for quick decision making based on data driven insights. We highly recommend Bonvoice for their cost effective prompt services which has enabled a superior customer experience.”
EVM Autokraft
Best call management solution
“Bonvoice has completely changed how we handle customer calls. Now, we can efficiently manage incoming calls, track customer interactions, and provide better support. Our customers have noticed the difference, and their positive feedback speaks more about the improved experience they get. Thank you Bonvoice for making our retail business communication system extraordinary.”
Radium Box
Best choice we made
“Switching to Bonvoice was one of the best
decisions we made for our call center. The wide
range of advanced features has allowed us to
enhance efficiency and deliver exceptional
support to our clients. It also provided us with
useful data insights that we could use to
enhance our services.”
Eastman Cast & Forge Ltd.
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