Privacy policy

Bonvoice is committed to protecting your privacy and providing a reliable, safe online experience. Most of this website (hereafter referred to as the “Website”) may be accessed without requiring you to enter any personal information. However, there are instances where we collect information to deliver services and/or information that you request. This Privacy Policy outlines how Bonvoice collects and uses data in such circumstances.

This is our privacy policy (hereinafter referred to as the “Privacy Policy”). It provides for the manner in which we collect, receive, store, process, disclose, transfer, deal with, and handle your personal information in relation to your use of our Product, our websites (www.bonvoice.com) and our application for mobile devices.

We shall notify you via email to your primary admin, pop-up notification, or by any other reasonable method of contact if we make any significant changes to this privacy statement. These modifications will also be announced on our website.

Information Collected by the Company

Our Privacy Policy covers two categories of information, namely, identifiable information (hereinafter referred to as the personal data) and non-identifiable information (hereinafter referred to as the “anonymous data”).

1. Personal Data

It includes information that can be used, either directly or indirectly, to identify, contact, or locate your Authorized Users (such as employees) and/or your end-users. Examples of Personal data are:

• Name
• Home and business addresses
• Email addresses
• Contact details

2. Anonymous data

It includes information that does not directly identify an individual but helps us understand how our products and services are being used. Examples of anonymous data are:

• IP address
• Cookies and third-party cookies
• Backend logs accessible by our technical team
• Web pages viewed by Authorized Users and employees

*Please note that Personal data  and anonymous data will hereinafter collectively be referred to as the “Information.”*

Purpose and Usage of Information

We collect and use your Information, as well as that of your Authorized Users, for the following purposes:

Registration and Access: To register you and your Authorized Users and provide access to our Product.

Website and Product Access: To grant you and your Authorized Users access to our Websites and third-party services associated with our Product.

Usage Understanding: To understand how you and your Authorized Users interact with our Website and Product.

Real-Time Notifications: To provide real-time notifications via SMS and/or email about missed calls.

Call Analytics: To analyze business operations, provide training, and evaluate call patterns, agent productivity, team efficiency, and call reporting.

Actionable Insights: To offer key metrics that optimize team efforts and understand customer behavior.

Customer Data Access: To enable access to customer data through our customer relationship management tool.

Browser Extension Calls: To facilitate call-making through a browser extension provided by us.

Technical Updates and Policy Changes: To notify you about technical updates or changes in our policies.

Content and Functionality Improvement: To enhance the content and functionality of our Website and Product.

Information and Services Updates: To inform you about our Websites, Product, and services either directly or through third parties.

Secure Access: We need your personally identifiable information to provide you with secure access to our Product.

Product Improvement: Understanding your usage and expectations helps us enhance our Product to better serve you.

*By collecting and using this information, we aim to ensure a secure, efficient, and improved experience with our Product.*

 Use of Cookies

We utilize cookies to enhance your experience when accessing our Product. By using our Product, you and your Authorized Users consent to our use of cookies.

Purposes of Cookies:

We use cookies to ensure our Product functions smoothly.

Cookies help us implement and manage display advertising. You and your Authorized Users can opt-out of Google Analytics for display advertising and customize Google Display Network ads through the Ads Preferences Manager.

We use Google Analytics for remarketing to advertise online.

Our third-party vendors and we may use first-party cookies (like the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on your visits to our Website.

*You can manage your cookie preferences and opt-out of certain types of cookies to customize your experience as per your needs.*

Financial Information

When you or your Authorized Users make payments for using our Product, the information related to your payment method (such as bank account details, credit card, debit card, net banking, etc.) is processed securely. Here’s how we ensure your financial information remains safe:

Payments go through a secure transaction process facilitated by our trusted payment gateway partners.

Your payment details are processed through Visa or Mastercard pages, depending on the payment method, to prevent misuse.

We do not receive or store your payment details; they are handled exclusively by our payment gateway partners.

In essence, whenever you make a payment, rest assured that your financial information is protected and not shared with us.

Access to Third-Party Websites

While using our Product, you and your Authorized Users may encounter links that direct you to other websites (referred to as “Third Party Websites”). It’s important to understand that the collection and use of your information by these Third Party Websites are governed by their respective terms of use and privacy policies. We strongly recommend that you and your Authorized Users review the privacy policies and terms of these Third Party Websites to understand how your information will be managed.

If you visit, access, or use any third-party websites through links provided in our Product, ensure you familiarize yourself with their policies.

 Our undertakings

We guarantee not to share, trade, sell, or rent to any third party any information that you or your authorized user(s) submit, or that is connected to how you or your authorized user(s) use our product, unless as specified in our privacy policy or by another directive you provide.

Transfer of Information

Transfer to other servers located in India, or any other location in the future

Processing of Information by Third Parties

Transfer to our software development partners

Giving information to government bodies in India or any other country.

We may use third parties to process your and/or your Authorized User(s)’ and/or end user’s information. These third parties have an obligation to safeguard and maintain the privacy of such information. Unless it’s required for reasons specified in our privacy policy or as permitted by law, we don’t disclose this kind of information with outside parties.

Information Disclosure

Under the following situations, we may share your personal data:

If required by law, or if we believe that such action is necessary to comply with a legal obligation, protect and defend our rights and/or property, or protect the property or safety of the users of our Product or Website or any third party.

Change of Control/Business Transfers: In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your information may be part of the transferred assets.

Consent

By visiting our Website, using our Product as a trial user or as a paid subscriber, you allow us to collect, receive, store, process, disclose, transfer, deal with and handle your and/or your Authorized User(s)’ and/or your end-user’s information in accordance with this Privacy Policy.

Withdrawal of Consent

If you wish to withdraw your consent to our Privacy Policy, you may contact our grievance officer at hello@bonvoice.com. We reserve the right to terminate your use of the Product upon withdrawal of consent. Your information will be deleted as soon as possible in accordance with applicable policies and laws.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at hello@bonvoice.com, or,

Attention – Ajith Joseph, Bonvoice Solutions PVT.LTD

Contact number: +91 90722 79999

Contact email: hello@bonvoice.com

Office address: 5th Floor, Heavenly Plaza, Padamughal, Edapally, Ernakulam, Kerala. Pin:682021

Effective Date: 01-01-2024

Last Updated: 12-03-2025