Are you aware of the term “intelligent dialer for sales”? Is your business following a linear growth model? If your staff are manually recording everything, looking into CRM records for every data, then the answer is yes. To thrive in such a situation you either need to double your records or the workforce which is not at all sustainable in the long run.
Intelligent dialer for sales is the answer to this question. By shifting manual entry to an intelligent dialing system your team will start working smarter rather than just being faster. It will reduce the gap between cold calling and live conversations.
If you think about it, you can understand that agent idle time is an important cause for reduction in profit margins. It is not just about the silent time between calls but the overall time it takes for the outbound process.
Why is an Intelligent Dialer for sales required?
When an agent is manually dialing a number he or she then waits for another person at the other end to pick up or they get redirected to a voicemail, then they have to log in the reason for missed call as “no answer” in their system. This process is tedious and rather an administrative task than a sales task. This makes a psychological burden on their mind. Constant missed calls and voicemails are missed opportunities for them to make a possible lead towards qualification. Also by the time when the agent finally gets connected to a lead, he or she will feel emotionally and mentally depleted and cannot give their full focus on the process. An intelligent dialer for sales solves this issue by ensuring that the person at the other end is a live targeted lead.
So by manual dialing your business can only get loss of revenue, low lead penetration possibilities and burnout for the employees thereby affecting all the work culture and business growth.
Every automated system cannot be equal. With a basic auto dialer, you can just simultaneously call numbers at the same time but with an intelligent dialer software you can use its sophisticated technology to synchronize with human availability.
The three important foundations that helps this software are:
- Predictive algorithm – a cloud based intelligent dialer for sales predicts primarily rather than just auto dialing every number. It analyzes the historical chat history and available agents so that the agent can instantly connect with the other call rather than waiting.
- Lead scoring alignment – intelligence means calling the right person at the right time. With lead scoring the system aligns the most possible lead to the best agent available.
- Contextual delivery – the most important use of an intelligent dialer for sales CRM is with the screen pop feature. When a possible lead is connected via call, the agent can see his or her past chat history and pain points thereby making the closure of lead more easy.
How an Intelligent Dialer 3X Your Connect Rate
Implementing an intelligent dialer for your sales team will be really helpful for them to easily handle the calls and close the deal.
- Call transfer – with this feature, the intelligent auto-dialer transfer calls seamlessly to the right department or agent, which helps in improving customer experience and efficiency.
- Assigning calls – by intelligently assigning calls the business can manage operations remotely, ensuring smooth workflow and productivity.
- Number masking – customer is the first priority for every business. With our number masking feature, we ensure that the privacy of our customers is protected by masking phone numbers, thereby enhancing security and compliance.
- Call barge-in – this most important feature helps to ensure that supervisors can guide and intervene in the middle of a call in order to ensure quality control and proper training of agents.
- Mobile app support – with this feature, agents can use the intelligent dialer app to make and receive calls from anywhere, which enables flexibility and remote work capabilities for employees.
- Admin analytics – this utmost feature ensures that your business receives detailed analytics and reports of calls which helps you to improve your decision making and business performance.
Implementing Intelligent Dialer for sales
How you handle data and compliance will decide your shift to an intelligent dialing system.
- Data hygiene – an intelligent auto dialer is actually an ally for your lead generation. If you give good data it will act like a good companion for your sales. Before launching, you need to check if the calls are abiding to the DNC list and that the numbers are added accordingly for international calls too.
- Compliance – An intelligent dialer for sales must have to check that your official numbers are not reported as spam and abide by the compliance features. This includes maintaining a “clean” caller ID reputation.
- Script adaptation – while using a fast paced calling system, you need a script that is also fast moving like it. The first 10 seconds should convey your message in a smart dialer system. So delivering a high impact hook statement is necessary to grab people’s attention.
- Continuous Optimization – the intelligent dialer platform should use the analytics dashboard to identify peak connect hours for different industries. This helps to generate good data that supports your sales.
Conclusion
By investing in an intelligent dialer software, your business can achieve certain key performance indicators that lead to your business growth. The best business dialer you can have is the one that can create meaningful connections. The role of a dialer is increasing day-by-day as it has shifted from a tool to a teammate who manages your business like your human employees. With the increased use of AI, your workforce can achieve more work-life balance and let the business dialer handle things on their behalf which does not really need their active support.
Book a free demo today with Bonvoice and discover how our cloud based intelligent dialer can increase your connect rate in inside sales.
Footnotes:
McKinsey & Company. “AI-Powered Sales: The Next Frontier of B2B Growth.” McKinsey, 18 May 2024, www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/ai-powered-sales-the-next-frontier-of-b2b-growth.
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