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Bonvoice is a leading cloud telephony service provider in India. But how is it relevant to your business? Let’s see how!
Phones are not anymore a medium for just communicating with people. Now-a-days it has become a source of revenue generation. Yet some people still depend upon old telephone systems to communicate for business requirements. With the help of cloud telephony, you can use your call data into an intelligent data driven strategy. But the question for every business owner gets stuck in confusion, that is which service provider should they use. Our answer is simple and straightforward. It is Bonvoice!
Why ? Let’s discuss further.
What is Cloud Telephony?
Cloud telephony is a cloud based alternative for your traditional phone system. It operates entirely over the internet, which is hosted by the providers’ secure cloud servers. So unlike investing a huge amount of money in traditional hardware, by using a cloud telephony service your business can eliminate all those costs as it entirely works through the internet. Also this unified communication solution brings all your channels of communication like sms, email etc.. under one platform.
VoIP v/s Cloud Telephony
While the basic foundation of cloud telephony is VoIP, they are both different.
VoIP or voice over internet protocol helps to convert the voice into data packets over the internet. While cloud telephony is a whole platform built on VoIP technology. A good cloud telephony service provider offers a wide range of features like IVR, call recording, CRM integration and analytics etc..
Reasons why you should choose Bonvoice Cloud Telephony
Interactive Voice Response
After acquiring a professional number the another step is to manage the calls that rush through every hour, even when you are busy. This is where IVR or Interactive voice response changes the game in your business strategy. So what is an IVR?
IVR is often termed as auto attendant, which is the automated menu that greets the callers with options like, Press 1 for sales, Press 2 for queries, Press 3 for billing etc…
What happens in a scenario that lacks an IVR?
For small to mid range enterprises, the major challenge they face is to handle the call volume. Often they lose customers because they couldn’t reply or take the call due to their busy phone systems which leads to customer frustration and thereby churns. Also even if the staff picks up the call they will be drained too soon of their productivity which can instead be used on their tasks effectively.
IVR handles this call volume without requiring you to hire a full-time receptionist as staff. It acts as an infinitely scalable filter.
24/7 Professional Call Routing
The most essential need of a call routing system is to handle calls effectively and the greatest benefit is that they work 24/7 regardless of the hour. This helps to give your business a feeling of standard and customer – centric.
With implementing a call routing system you can:
- Direct sales to sales : if a customer is asking a query regarding a product and its specification the system can directly route it to the sales team member.
- Support to support: if the customer has some concerns over a product or service they can be directed to the support team to solve the issue.
- After hours information : if a customer is seeking information which is after the working hours of the company or institution, the system can provide essential information like hours of operation or a link to an online FAQ before offering to take a message, solving simple queries without staff intervention.
So therefore, an effective IVR doesn’t just route calls—it screens and prioritizes them, giving your team a critical head start.
Advanced Call Routing
Through a basic call routing system we can handle all the calls without getting anything missed. But advanced call routing systems add an intelligent layer to this process by passing the call to the appropriate agent who deals with the specific section of the query. This system definitely impacts the efficiency of your business by increasing your first call resolution rate.
Intelligent call routing ensures that it uses its predefined logic to transfer the call to match the customer’s need with the agent’s capability. Imagine an IT firm, where a call related to a software issue is directed to x and a call related to network setup is directed to y. This ensures a skill based routing thereby reducing customers frustration and ensuring their ease of use. Also this feature allows the queries after your working hours to be routed to an on call manager or a voicemail box thereby ensuring every call is answered and customers expectations are met.
Call Analytics and Reporting
The difference in using a simple traditional landline system and a budget friendly call management system is in the data it provides. This helps small business enterprises to make data driven decisions and strategize accordingly.
What does call data reveal?
Your phone system provides you with continuous and real time market data that you might have been overlooking. Basic call analytics and reporting provides insights like:
- Missed calls: the data of time and duration it took.
- Peak hours: shows data of when customers are trying to reach your service often.
- Call duration: shows data of what kind of calls or what issue related calls took more time.
- Agent performance: Measures the average handle time and first call resolution period of each employee.
Analysis of this data helps you to move beyond merely reacting to calls and strategize your business efficiently.
CRM Integration
A crm integration is like building a smart pathway which helps to connect your crm system with other important business tools and software. As a first step the system collects customer data from all available sources and puts it in a central space. This is called the single source of truth. Without such an integration process, there will be data silos because the customer information will be scattered in different places and the employees will find it hard to deal with the problem in front of them.
This integration uses API to make the system connect with each other and share the important data, which gets automatically updated in the other. As a result productivity is boosted, the employee gets an all around information of the customer and thereby the business gets to make better decisions.
Benefits to look out for
Reduce Customer Wait Times
Customers don’t like to wait in line for service anymore. With the help of the automated IVR system you can easily handle initial queries, instantly routing the call. This results in improvement of service quality by using a good IVR service provider.
Improve First-Call Resolution (FCR)
Customers expect to solve their problems quickly. Intelligent IVR routing and self-service ensures the customer connects to the right agent, leading to average handle time and faster resolution of issues with our IVR service provider.
Boost Call Center Efficiency
By automating routine tasks and simple queries, the cloud telephony platform reduces the workload of employees thereby allowing them to focus on more productive tasks that will enhance their efficiency.
Enable 24/7 Self-Service Support
Customers get access to essential information and complete their queries any time of day, which ensures 24/7 customer support automation from the IVR Solution platform and superior convenience to the customers.
Enhance Customer Experience (CX)
With the help of smart IVR technology, a professional, personalized interaction can result in customer experience (CX) improvement. This proves that your business values their time by making every interaction seamless and efficient.
Handle High Call Volumes Smoothly
During peak hours or festive times, your customers would not have to wait for the call to be answered. The scalable hosted IVR system of the IVR service provider can effortlessly manage such high call volume handling, which ensures every customer call is answered professionally without interruption of service.
Build a Professional Business Image
A well-designed IVR for business presents a polished, competent professional business image in front of every caller. Our reliable and accurate interaction automation makes your system highly organized. This helps to increase customer confidence in your brand.
Multiple Department Routing
The multi-level IVR menu ensures that the customers are quickly directed to the right department according to the need of service he or she puts forward. This helps to reduce multiple transfers which might cause irritation and frustration to the customer. For example, if the customer is in need of a sales department he or she is directed to them rather than the need to interact with other departments.
Scalable for SMBs & Enterprises
The cloud-based IVR solution is scalable, it grows with your strategy without consuming time and energy to handle the increased call volume. This makes our IVR service the perfect IVR solution for small business phone system and enterprise grade IVR.
Better Lead Management and Tracking
The IVR system analyzes the query and urgency of the situation and then routes the call to the sales representative with the highest chance for conversion. The lead management system thus ensures no lead is missing thereby boosting conversion rates with a good IVR service provider.
Quick Setup
By opting us as your IVR service provider, we ensure a quick setup of IVR because the SaaS-based IVR system is entirely cloud-based. This reduces the need for complex hardware. This ensures you both time efficiency and cost effective solution.
Conclusion
Your business growth strategy should keep up with the changing times. By adopting Bonvoice cloud telephony services you ensure that your business is on the right way to success. By opting for our services you can easily make a cost effective decision and reduce the workload of employees thereby increasing their productivity for the long run.
Explore our product page for in depth details and choose your right path to business growth.
Frequently asked questions
1.What is the difference between a PBX and a VoIP system?
A PBX is an on-site hardware system or what is called the traditional phone system, while a VoIP system or voice over internet protocol is hosted online and uses the internet for calls.
2. What are the basic features to look out for in a cms?
A good call management system will provide you with toll free number facility, IVR, advanced call routing , call analytics and reporting.
3. Why is crm integration necessary?
CRM integration is necessary to reduce data fragmentation and place all customer information in a central place.
Footnotes:
“Unified Communications as a Service Reviews and Ratings.” Gartner Peer Insights, Gartner, Inc., Oct. 2025, https://www.gartner.com/reviews/market/unified-communications-as-a-service. Accessed 8 Dec. 2025.
prompts:
1. Best IVR service provider in India
2. Top cloud telephony service in India