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An IVR service providers is a cloud telephony communication company that builds IVR systems, hosts them on a cloud server, offers tools for routing & automation, and integrates with CRMs and other business apps. The provider will also ensure reliable voice connectivity through genuine telecom partners.
In this article, we’ll see some of the top IVR service providers in India who help businesses of all sizes to strengthen their professional image.
What is an IVR service?
Interactive Voice Response (IVR) system is a smart, automated telephony system that allows customers to connect with a business with the help of keypad inputs or voice commands. The IVR system presents a set of menu options. There will be self-service options for routine questions. When the customer asks for human help, the IVR system can route the call to an available agent.
How is cloud IVR service a necessity for modern businesses?
Today, the customer expectations have completely changed as they need a quick, correct, and convenient service. Customers prefer not to stay in long queues. They also easily get frustrated when they need to repeat the same information every time they contact a business. The IVR software easily fixes the issue by offering self-service options. This helps customers to easily fix the issues on their own without waiting for an agent’s help. This offers a satisfying experience for the caller from the first communication itself.
Another major reason for businesses to opt for cloud IVR includes the availability of the service 24/7. Nowadays, businesses have customers from different time-zones. This increases the chance of missed calls which in turns affect the revenue and the reputation of the brand. With automated responses or pre-recorded messages to fix common queries, IVR can ensure 24/7 support even outside the working hours of a business.
Instead of overwhelming the support team during heavy call volumes, the IVR system routes the call to the right team, prioritizes the important calls, and also filters out the routine questions. As a company expands, the IVR system can scale accordingly without investing much in IT hardware and infrastructure.
With distributed teams more common in modern work culture, the support of IVR software for remote or hybrid teams also makes it an essential factor for modern businesses. Since all the data is hosted on cloud, agents can work from anywhere with their laptops or phones.
With cloud IVR, even a small business can strengthen its professional image with the help of professional voice prompts, multi-level menus, and consistent communication.
8 Best IVR Service Providers in Indian Market
In this section, we’ll see some of the leading IVR service providers in India. They include:
1. Bonvoice
Bonvoice is an AI-powered cloud telephony platform in India. They offer a full IVR solution together with other telephony services. The IVR service is positioned as a “cloud IVR solution for every business.” Bonvoice aims at reducing the support costs, enabling 24/7 availability, automating call management, and improving operational efficiency.
Key features of Bonvoice IVR service provider
- Dynamic call routing: Bonvoice IVR system routes calls considering the past customer interactions or pre-defined rules. This helps to route the caller quickly to the right team.
- Customizable workflows: Businesses can set up their IVR menu flow considering their business needs.
- Multilingual support: Bonvoice IVR service providers supports multiple languages in pre-recorded prompts. This helps communication of business and customer across various customer bases.
- Self-service options: The IVR menu offers self service options that allows callers to get basic information on routine queries. This reduces the agent’s unnecessary workload.
- Call prioritization: The automatic call distribution mechanisms used in the IVR systems can prioritize customer calls based on urgency or customer status.
- Voice recognition: Customers can navigate IVR menus with voice. This makes it more convenient and user friendly.
- Data analytics: Bonvoice IVR software supports call recording, DTMF input logging, and call summary details. This helps businesses to capture valuable interaction data for analytics and quality control.
- Round the clock support: Even outside the business hours, companies can offer 24/7 support to its customers through automated messages or pre-recorded message prompts.
- Unified cloud telephony service: Bonvoice IVR software is more than just an IVR. They allow integrations with various CRMs. Also, support omnichannel communication. Thus making Bonvoice a full communication hub.
- Scalability & flexibility: As Bonvoice IVR solutions are hosted on cloud servers, businesses can scale up or down as the demand requires. This makes it ideal for small to large scale operations.
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Category
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Score (Out of 10)
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9.7
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9.8
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9.5
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9.6
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9.4
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9.7
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9.5
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9.6
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2. TeleCMI
Key feature: TeleCMI offers AI-powered contact centers. The workflow is easily programmable. The key features include live call feed & monitoring, call recording, multilingual IVR, and deep CRM / helpdesk integrations.
Value proposition: Companies opting for TeleCMI can easily set up a fully operational contact center within minutes. It offers remote team flexibility, high uptime, and data driven customer support.
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Category
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Score (Out of 10)
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|---|---|
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Features & Innovation
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8.5
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8.2
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8.4
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8.3
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8.6
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8.5
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7.6
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⭐ 8.4 / 10
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3. Twilio
Key feature: The key feature of Twilio IVR service is the availability of developer friendly APIs for voice, easily programmable IVR, SIP trunking, global phone numbers, etc.
Value proposition: The service gives maximum benefits to the developers to create custom call workflows and embed telephony in their internal apps.
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Category
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Score (Out of 10)
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|---|---|
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8.8
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8.5
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8.6
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8.3
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7.8
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8.9
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7.4
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8.1
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4. Ozonetel
Key feature: Ozonetel is a cloud based IVR platform. It offers drag & drop IVR builder, automatic call distribution feature, CRM integrations, omnichannel support, and many more.
Value proposition: Businesses with Ozonetel IVR can easily set up enterprise grade contact centers. As the service is cloud based, businesses don’t need any hardware.
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Category
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Score (Out of 10)
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|---|---|
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8.5
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8.2
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8.4
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8.3
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8.4
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8.6
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7.5
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8.3
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⭐ 8.3 / 10
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5. Kommuno
Key feature: The service offers a cloud-based, multi-level IVR system. Businesses can create call flows that suit them, enable missed call automation, access real-time data , and support multi-language IVR.
Value proposition: Businesses can automate inbound call handling. This will reduce agent workload and improve resolution rates. This is possible because of smarter routing and context-aware interactions. The solution helps organizations deliver consistent CX. Scaling call volumes efficiently and cost-effectively is also made easy.
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Category
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Score (Out of 10)
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|---|---|
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8.0
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7.6
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7.8
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7.9
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8.3
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8.1
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7.5
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7.9
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⭐ 7.9 / 10
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6. Krispcall
Key feature: Kriscall Services offers virtual and toll-free numbers for businesses. This helps in global coverage. Other benefits include 100+ CRMs and automation tools.
Value proposition: Businesses especially SMEs will get hassle free unified communication along with remote work support. Without heavy infrastructure cost, the service manages calls and messages efficiently.
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Category
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Score (Out of 10)
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|---|---|
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8.3
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7.9
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8.6
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8.1
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8.5
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8.4
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7.7
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8.1
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⭐ 8.0 / 10
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7. Servetel communications
Key feature: Servetel communications offers toll free numbers with easy dashboard control. The set up process is also fast.
Value proposition: They help businesses manage large call volumes and offer 24/7 customer accessibility. Everything will be on cloud, so the cost will be minimal.
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Category
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Score (Out of 10)
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|---|---|
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7.9
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7.5
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7.8
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7.7
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8.2
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8.0
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7.6
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7.8
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8. Gonukkad
Key feature: Gonukkad combines IVR services with website building, payment links, and review systems. This broadens the presence of the business.
Value proposition: SMEs will get all-in-one solutions. They build presence and manage engagements. The service also reduces the need for separate tools.
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Category
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Score (Out of 10)
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|---|---|
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7.4
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7.6
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7.5
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8.1
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7.9
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7.8
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7.7
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⭐ 7.7 / 10
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How does Bonvoice IVR stand out?
Bonvoice serve as a good option for businesses of all sizes in India due to the following features:
- Cost-effective: As Bonvoice IVR software is cloud-hosted, companies can avoid heavy upfront costs that may be needed during the setup of an on-prem PBX hardware.
- Unified platform: Bonvoice combines IVR with inbound calling, call management, CRM integration, and omnichannel messaging. This offers businesses a unified communication platform at one place.
- Enhanced CX: With features like dynamic routing, multilingual support, voice recognition, and CRM integration, customers get smooth, fast, and tailored support. This increases customer trust and brand value.
- Operational efficiency: Automated self-service options allows customers to resolve basic queries themselves. This will reduce unwanted agent overload.
- Scalability: Bonvoice IVR software scales easily as a business grows.
- Better business insights: With call recordings, summaries, and analytics dashboards, businesses can monitor performance, track agent efficiency, customer behavior, and use data to improve service.
Conclusion
Businesses should select the right IVR service providers in order to deliver fast and personalized customer experience. In India, the top IVR service providers offer features like smart routing, automation, cloud scalability and seamless CRM integrations. This helps companies to serve large call volumes without affecting the quality of the service they offer.
Bonvoice IVR service providers can help your business stay responsive, competitive, and ready to meet the evolving customer needs, irrespective of your business size.