Cloud telephony for logistics & supply chain management

Cloud telephony is changing the logistics industry for the better, allowing real-time tracking, streamlined communication, and automated processes.

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Happy Clients

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Connected Calls

0.5 M+

Call Duration (Hours)

10000 +

Total Agents

10000 +

Optimizing logistics with centralized data management

Cloud telephony has become a game-changer for logistic companies. These solutions indeed give real-time tracking and more effective problem-solving, which are the new dimensions of the supply chain. IVR and SMS alerts are undoubtedly the best way of communication for the smooth running of the entire system, thus minimizing disruptions and improving the entire system’s performance. Companies using cloud telephony have achieved more on-time deliveries and decreased the number of denied COD orders. The result is fewer customer complaints.

Faster deliveries, happier customers,
less hassle

IVR

Interactive Voice Response (IVR) systems provide an automated response to customer inputs and reroute calls to respective departments, which in turn increase customer satisfaction.

Verification

Cloud telephony provides automated verification services, including One-Time Passwords (OTPs), which improves security and reduces the need for manual verification processes.

SMS Alerts

SMS alerts offer time-sensitive information to customers and internal groups, which improves communication and prevents delays or missed updates due to lack of communication.

Virtual number

With the implementation of virtual number, calls can be diverted to the call center based on specific criteria such as the caller's location, IVR menu selections, or time of day.

Call forwarding

Call forwarding acts to route incoming calls to the agents who are available. This allows for maximum call attendance and the provision of quality customer service.

Automatic call distribution

Cloud telephony solutions have call distribution features that route incoming calls according to predetermined conditions such as sequential, round-robin, etc.

Confirmation before delivery

Logistics service providers may contact customers before delivering COD orders to verify their identity and availability, and, as a result, they minimize the chances of COD order refusal or unavailability, which can lead to losses.

Supporting India’s logistics industry

Cloud telephony solutions allow logistics companies to take care of high call volumes, process customer data, and monitor teams through a single interface; these can lead to operational improvements, cost-cutting, and better customer service.

Top to bottom optimization

With cloud telephony solutions, businesses can track orders and review and revise processes like distribution, supply chain, procurement, and payroll in real-time.

Our customers have
grown their business exponentially

Best call management solution

“Bonvoice has completely changed how we handle customer calls. Now, we can efficiently manage incoming calls, track customer interactions, and provide better support. Our customers have noticed the difference, and their positive feedback speaks more about the improved experience they get. Thank you Bonvoice for making our retail business communication system extraordinary.”

By,
Radium Box

Highly recommended

“Bonvoice cloud telephony solutions are so reliable. We’ve seen a significant increase in our team’s productivity since switching to Bonvoice. Highly recommended!”

By,
Aero Plast Limited

Best business communication strategy

“We’ve been using Bonvoice for several years now. Their platform is highly customizable, allowing us to modify our communication strategies to suit our unique business needs. “

By,
TradeSec AMC India Pvt. Ltd.

Creating an amazing customer experience

“Bonvoice services has improved operational efficiency in EVM Autokraft and has given the management a tool for quick decision making based on data driven insights. We highly recommend Bonvoice for their cost effective prompt services which has enabled a superior customer experience.”

By,
EVM Autokraft

Enhanced customer experience

“Bonvoice cloud telephony has not only made managing customer calls easy but has also enhanced our overall customer experience and has transformed how we operate our retail business. With better data management, we’re able to personalize interactions and build stronger relationships.”

By,
Dipen Safety & Security Services PVT. LTD.

Best choice we made

“Switching to Bonvoice was one of the best
decisions we made for our call center. The wide
range of advanced features has allowed us to
enhance efficiency and deliver exceptional
support to our clients. It also provided us with
useful data insights that we could use to
enhance our services.”

By,
Eastman Cast & Forge Ltd.

"Bonvoice has completely changed how we handle customer calls. Now, we can efficiently manage incoming calls, track customer interactions, and provide better support. Our customers have noticed the difference, and their positive feedback speaks more about the improved experience they get. Thank you Bonvoice for making our retail business communication system extraordinary."
⭐⭐⭐⭐⭐

"Bonvoice cloud telephony solutions are so reliable. We've seen a significant increase in our team's productivity since switching to Bonvoice. Highly recommended!"
⭐⭐⭐⭐⭐

"We've been using Bonvoice for several years now. Their platform is highly customizable, allowing us to modify our communication strategies to suit our unique business needs. "
⭐⭐⭐⭐⭐

"Bonvoice cloud telephony has not only made managing customer calls easy but has also enhanced our overall customer experience and has transformed how we operate our retail business. With better data management, we're able to personalize interactions and build stronger relationships."
⭐⭐⭐⭐⭐

"Switching to Bonvoice was one of the best decisions we made for our call center. The wide range of advanced features has allowed us to enhance efficiency and deliver exceptional support to our clients. It also provided us with useful data insights that we could use to enhance our services."

⭐⭐⭐⭐⭐

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