Don’t miss business leads anymore
Connects
agents to live calls only
Optimizes call placement with AI
Dials multiple numbers at once
Automates
cloud telephony
The most flexible platform, built for your specific industry.
Optimize calls with
predictive dialers
Call distribution
Using a predictive dialer, businesses can ensure that the customer is connected to the right person by just connecting the calls to the available agents.
Improve call connections
Predict the availability of agents and customers based on previous call data and make more calls. Increase efficiency by connecting callers with agents faster.
Improve sales conversions
Predictive dialers increase connected calls and agent capacity, leading to higher lead conversion rates. Boost revenue generation by maximizing sales and agent productivity.
Reduce agent idle time
Predictive dialers help minimize the time customers spend waiting for calls by dialing numbers. Improve agent satisfaction by keeping them productive.
Advanced analytics
When integrated into CRM, businesses can gain insights into call performance, agent productivity, and customer behavior to make data-driven decisions.
Customer experience
Predictive dialers are valuable assets to the organization as they help reduce wait times, speed up call connections, and provide agents with the right customer data.
Predictive dialers for the win
Campaign management
Businesses can use the predictive dialer to manage their marketing campaigns. They can be used to manage customer lists, plan strategies, and monitor the progress of campaigns.
Reminders and scheduling
Businesses can increase their quality leads and sales by using reminders and time-dependent calls, which are determined based on customer behavior.
CRM integration
Integrating predictive dialers into CRM helps in automatic updates of customer data based on previous calls, helping maintain a good customer relationship.
Multiple locations
Ensure effective communication between agents and customers from diverse backgrounds, eliminating language barriers and improving customer experience.
Accelerate sales
Predictive dialer enables agents to make back-to-back calls, easily clearing the database and driving sales growth, thereby minimizing downtime.
Customer feedback
Using a predictive dialer, businesses can get customer feedback, send surveys to the right people, and understand them better, thereby winning customer loyalty.
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The most advanced cloud telephony platform in India
Upgrade your business communication with the most advanced unified communication platform in India
Lets connect and talk
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Frequently asked questions
What is a predictive dialer?
A predictive dialer is an automated tool to dial a few numbers all at once, sometimes even before all the agents have logged in at their stations. It quickly moves to the next lead if it reaches an unanswered call and transfers those calls which are actually answered to the next available agent. This is achieved using algorithms for predicting agent availability to minimize idle time and maximize productivity.
How does a predictive dialer work?
A predictive dialer makes use of algorithms for the determination of agent availability and optimization of the time for placing calls. It automatically dials a number of lines concurrently and connects only those lines that have been answered to agents, thus eradicating idle time but ensuring maximal talk time.
What is the difference between an auto dialer and a predictive dialer?
An auto dialer basically dials the telephone number from a provided list and connects only the answered calls with the agents. On the other hand, a predictive dialer allows predictive algorithms for determining the best time to call that renders better efficiency, reduced wait times, and improves sales conversion
How much does a predictive dialer cost?
The cost of a predictive dialer varies based on the requirement for custom features. Usually, it requires a subscription or licensing fee, and the cost will be based on the number of agents and other advanced features your business may require.
What features do I need in a predictive dialer?
The must-have features in a predictive dialer include automated dialing, next-gen call distribution, CRM integration, real-time analytics, and campaign management. These features optimize calls, improve sales conversions, and enhance the quality of the customer interaction.
Why subscribe to a cloud-based predictive dialer?
Flexibility, scalability, cost-effectiveness – it gives low infrastructure costs by providing remote access and regular updates and support without the need for on-premises hardware for the same.