Integrate CRM and telephony for exponential
business growth
Compatible with leading CRMs: Seamlessly integrate with popular platforms like Zoho CRM, Get leads, Kylas and more.
Gain a competitive edge with
CRM & cloud telephony integration
Effortless call management
Lower costs, higher productivity
Smart
call insights
Remote-ready
communication
The most flexible platform, built for your specific industry.
Know your customers better
Streamline workflow
Work smarter; integrate cloud telephony with CRM and increase sales by improving the way businesses manage and interact with customers.
Data driven insights
Data is the key; by integrating CRM with cloud telephony, businesses can gain unified analytics, which will help in data-driven decision-making.
Employee productivity
Spend less time on manual tasks; CRM integration allows to automate the process of managing leads and activities, including calls and messages.
Hyper personalization
Businesses can personalize customer interactions based on the data from the CRM. Hyper-personalization helps in building stronger relationships and customer loyalty.
Lead qualification
Prioritize and focus on the most important leads, improving ROI and sales. Lead qualification ensures that sales teams can dedicate quality time to their customers.
Data security
Data security for customers is assured with the policy of no lead leakage by protecting information, complies with data protection regulations.
Bonvoice cloud telephony for your CRM
Direct calling
Initiate calls directly from the CRM software, which makes customer communication more effective. Direct calling integration ensures that all customer interactions are recorded and accessible in the CRM.
Intelligent call routing
Automatically direct calls to the most appropriate agent or department for easy handling. Call routing minimizes wait times and improves customer satisfaction by connecting them with the right agents.
Input from DTMF integrated to CRM
Save DTMF inputs into the CRM system to understand customers' preferences and behavior, improving data analysis and customer service. This enables more personalized interactions and services.
Unified database
CRM and cloud telephony integration will help to have unified data based on the customer's call. Unified data base provides more comprehensive information thereby streamlining workflows.
Customer data protection
Comply with all data protection and privacy regulations. Security measures ensure that sensitive information remains confidential thereby improving customer satisfaction and company authenticity.
Automate calls
Initiate calls according to the customer's stage in the specific sales cycle. This will help ensure the follow-ups and lead management are done on time.
Lets connect and talk.
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The most advanced cloud telephony platform in India
Upgrade your business communication with the most advanced unified communication platform in India
Lets connect and talk
Bonvoice collects the details you share with us to keep you informed about our latest content, products, and services. You can opt out anytime. To learn more, please review our Privacy Policy.
Frequently asked questions
What is CRM integration?
CRM integration lets you connect your CRM system to the cloud telephony solution to drive a call directly from the CRM. It documents every single communication, makes call handling smooth, and stores information for connected communication.
What are the advantages of intelligent call routing?
Intelligent call routing automatically assigns the calls to the right person/department. This will ensure superior response time, efficient call handling, and improved customer satisfaction.
What are some key features of CRM with Inbuilt Cloud Telephony?
CRM with cloud telephony enables call recording to get better insights on customer needs and helps in automating sales activities such as follow-up calls, capturing leads, personalized greetings, and making sure that calls are efficiently handled with intelligent call routing.
What role does CRM integration play in coming up with the business strategy?
CRM integration enables a business to grow better by providing insight into customer interaction with your company. It helps in personalized service, forecasting sales, and budgeting for market penetration.
What are the benefits of CRM-Telephony integration?
It eases business communication by combining CRM with cloud telephony, where call details are automatically saved into the customers’ database. It increases employee productivity and strengthens customer relationships.
How can telephony integration benefit sales and customer service teams?
It has integrated telephony that allows sales teams to call prospects faster and track calls better. Customer service offers fast and easy access to information regarding clients such as customer data, best time to call, customer behavior, demographics data, customer style amongst others.