Cloud telephony for a more connected retail experience

Retailers, from department stores to online retailers, use flexible and smart cloud telephony solutions to support customers and employees.

Trusted by 1500+ innovators in India

Happy Clients

100 +

Connected Calls

0.5 M+

Call Duration (Hours)

10000 +

Total Agents

10000 +

Personalized customer experience throughout the retail operations

Cloud telephony has changed how retail companies manage their call centers and customer services. It allows businesses to track marketing campaigns, orders, and monitor agent performance. Retailers that use cloud solutions during their operations can achieve excellent inventory management, advanced data security, and elevated customer experience.

Real-time communication for retailers
with cloud telephony

Order handling

Cloud telephony lets retailers provide customers with transactional messaging systems, allowing them to access information about their orders, including status updates, tracking details, and return processes.

Inventory management

Cloud telephony can be integrated with inventory management systems to provide real time alerts on stock levels and track inventory movements.

Customer segmentation

With cloud telephony, retailers can use parameters like purchase history, preferences and also demographics to segment their customer base.

OTP verification

Cloud telephony provides retailers with OTP (One-Time Password) verifications to protect the customer identity with more security.

Feedback system

Cloud telephony helps retailers get customer feedback by using IVR systems or automated surveys.

Order booking and confirmation

With the cloud telephony, retailers can automate the process of order booking and confirmation using auto dialers.

Enabling orders through phone

Residents in rural areas who lack internet connectivity can conveniently place orders for their shops and other needs through a single phone number.

Improving customer experience

Enables agents to route calls based on the service needed, resulting in a more personalized approach that in turn leads to customer satisfaction.

Omnichannel communication

Connects retailers from different channels with AI chatbots and automation, keeping customers engaged in a consistent manner throughout the whole customer journey.

Our customers have
grown their business exponentially

Best call management solution

“Bonvoice has completely changed how we handle customer calls. Now, we can efficiently manage incoming calls, track customer interactions, and provide better support. Our customers have noticed the difference, and their positive feedback speaks more about the improved experience they get. Thank you Bonvoice for making our retail business communication system extraordinary.”

By,
Radium Box

Highly recommended

“Bonvoice cloud telephony solutions are so reliable. We’ve seen a significant increase in our team’s productivity since switching to Bonvoice. Highly recommended!”

By,
Aero Plast Limited

Best business communication strategy

“We’ve been using Bonvoice for several years now. Their platform is highly customizable, allowing us to modify our communication strategies to suit our unique business needs. “

By,
TradeSec AMC India Pvt. Ltd.

Creating an amazing customer experience

“Bonvoice services has improved operational efficiency in EVM Autokraft and has given the management a tool for quick decision making based on data driven insights. We highly recommend Bonvoice for their cost effective prompt services which has enabled a superior customer experience.”

By,
EVM Autokraft

Enhanced customer experience

“Bonvoice cloud telephony has not only made managing customer calls easy but has also enhanced our overall customer experience and has transformed how we operate our retail business. With better data management, we’re able to personalize interactions and build stronger relationships.”

By,
Dipen Safety & Security Services PVT. LTD.

Best choice we made

“Switching to Bonvoice was one of the best
decisions we made for our call center. The wide
range of advanced features has allowed us to
enhance efficiency and deliver exceptional
support to our clients. It also provided us with
useful data insights that we could use to
enhance our services.”

By,
Eastman Cast & Forge Ltd.

"Bonvoice has completely changed how we handle customer calls. Now, we can efficiently manage incoming calls, track customer interactions, and provide better support. Our customers have noticed the difference, and their positive feedback speaks more about the improved experience they get. Thank you Bonvoice for making our retail business communication system extraordinary."
⭐⭐⭐⭐⭐

"Bonvoice cloud telephony solutions are so reliable. We've seen a significant increase in our team's productivity since switching to Bonvoice. Highly recommended!"
⭐⭐⭐⭐⭐

"We've been using Bonvoice for several years now. Their platform is highly customizable, allowing us to modify our communication strategies to suit our unique business needs. "
⭐⭐⭐⭐⭐

"Bonvoice cloud telephony has not only made managing customer calls easy but has also enhanced our overall customer experience and has transformed how we operate our retail business. With better data management, we're able to personalize interactions and build stronger relationships."
⭐⭐⭐⭐⭐

"Switching to Bonvoice was one of the best decisions we made for our call center. The wide range of advanced features has allowed us to enhance efficiency and deliver exceptional support to our clients. It also provided us with useful data insights that we could use to enhance our services."

⭐⭐⭐⭐⭐

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