Maximize customer satisfaction with
automatic call distribution
Automatic call distribution for exponential
business communication
Smart call routing for faster service
Reduced wait times, better experience
Boosts
agent efficiency
Strengthens
customer relationships
The most flexible platform, built for your specific industry.
Automatic call distribution for
easy call handling
Call distribution
Call distribution systems make the call handling operation more efficient by routing the calls to the most appropriate agent.
More connected calls
Automatic call distribution ensures calls are routed to available agents by avoiding busy tones and extended wait times.
Personalized interactions
ACD and third party integrations allows agents to access customer data, customize communication, and deliver quality services.
Agent productivity
A smart call distribution system eases agents workload by distributing calls depending on skills and availability to reduce agent idle time.
Shorter hold times
ACD systems distribute calls evenly among agents, thereby decreasing customer wait times and satisfying customers.
No more lost calls
Call distribution systems guarantee that each incoming call is properly directed and dealt with, decreasing the probability of dropped calls.
Smart call distribution for efficient
customer service
Linear calling
Assigning calls based on the agent's expertise or availability becomes feasible because the businesses will have a pre-set order of agents. Linear calling ensures that customers are connected to the most suitable agent quickly.
Random distribution
Distribute calls in real-time to available agents regardless of the order to reduce the waiting time for customers. Random distribution optimizes agent utilization and reduces customer wait times leading to higher customer satisfaction levels.
Round robin
Equally distribute calls among agents in a fixed queue. This technique helps in a balanced number of calls over time. Round robin ensures fair workload distribution among agents, improving overall team morale and productivity.
Least attended calls
Route calls based on agents' talk time, which will balance the workloads and ensure that all agents spend similar time on calls. This approach optimizes agent productivity by preventing overloading of calls on a few agents and ensures equal distribution of work.
Least recent agent
Connect calls to the agent who has been idle the longest, thus preventing prolonged inactivity and improving efficiency. Least recent agent routing reduces agent idle time and improves overall call center efficiency by ensuring all agents are engaged.
Ring all
Simultaneously transfer calls to the available agents, reducing the customer wait time and connecting them with the agent quickly. Ring all improves customer satisfaction by minimizing wait times and ensuring that calls are promptly answered by available agents.
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The most advanced cloud telephony platform in India
Upgrade your business communication with the most advanced unified communication platform in India
Lets connect and talk
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Frequently asked questions
What is ACD?
Automatic Call Distribution (ACD) is a system that routes incoming calls to the most suitable agent or department based on pre-set rules and data from systems like IVR. It helps manage call volume efficiently and improve customer service.
Automatic Call Distribution (ACD) Vs Interactive Voice Response (IVR)
What are the different types of call distribution?
What are some common features of an Automatic Call Distribution solution?
How much does an ACD cost?
The cost of an ACD varies based on the requirement for custom features. Usually, it requires a subscription or licensing fee, and the cost will be based on the number of agents and other advanced features your business may require.
Who benefits from ACD systems?
ACD systems benefit any business, regardless of its size, especially those organizations handling large volumes of calls. They improve efficiency, improve customer service, and balance workload efficiently across call centers, support teams, and service departments.
